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Tom-Par

Customer care

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Questions about an order, product or delivery — we're here to help.

Customer care

A little detail makes a clearer conversation.

Whether your question is about a product or an existing order, a precise description helps identify the information you need.

Product questions

Include the product name and the specification you want to clarify. For a fit question, mention relevant measurements, the vehicle model and the intended location. Do not assume universal accessories fit every installation.

Order questions

Include your order number and describe whether your question concerns the address, an item, delivery or a return. If you need a change, contact us promptly; whether it is possible depends on the order's progress.

Keep sensitive details private

Do not include card numbers, passwords or identity documents in a message. This store does not collect card details at checkout. A contact-form submission is not confirmation that an email has been delivered.